At BeanRow, we strive to provide excellent service to all our customers. This Refund Policy outlines the terms and conditions for refunds and cancellations of our subscription services.
Free Trial
Start risk-free
14 Days
Full access trial
₹0
No credit card needed
0 Risk
Cancel before charged
All new customers receive a 14-day free trial with full access to all features. No credit card is required to start. You will not be charged unless you choose to continue with a paid subscription after the trial period ends.
Subscription Cancellations
How and when you can cancel
Monthly
- Cancel at any time from your dashboard
- Cancellation at end of billing period
- Access retained until period ends
- No prorated refunds for partial months
Annual
- Cancel at any time from your dashboard
- Cancellation at end of annual period
- No prorated refunds for unused months
- Monthly plan recommended if uncertain
Refund Eligibility
When we issue refunds
Service Unavailability
Extended outages (48+ consecutive hours) may qualify for prorated service credits.
Billing Errors
Incorrect charges will receive a full refund for the erroneous amount.
First Payment — 7-Day Window
Cancellation within 7 days of your first payment may qualify for a discretionary refund.
Exceptional Circumstances
Case-by-case consideration for extraordinary situations at our discretion.
Non-Refundable Items
What is not covered
How to Request a Refund
Simple 4-step process
Email our billing team
Send a message to billing@beanrow.com from your registered email address.
Include account details
Provide your account email, registered phone number, and subscription ID.
Describe the reason
Explain your reason for the refund request and include any relevant screenshots.
Wait for response
Our billing team will review and respond within 5 business days.
Refund Processing
Timelines once approved
5–10
business days
BeanRow processing time
3–5
additional days
Bank transfer time
Original
payment method
Refund destination
Service Credits
An alternative to cash refunds
In some cases we may offer service credits instead of a cash refund. Credits:
- Can be applied to any future billing period
- Are non-transferable and account-specific
- Expire after 12 months if unused
- Cannot be redeemed for cash
Downgrades
Switching to a lower plan
Contact Us
Refund requests & billing questions
Our billing team is available Monday–Friday, 9 AM to 6 PM IST.
Mon–Fri · 9 AM – 6 PM IST · Typically responds within 5 business days